Subscription & Billing

Subscription & Billing

Manage your subscription plan, upgrade or downgrade tiers, and understand our refund policy.

What You Need to Know

  • Your data is always safe - changing plans never deletes your information
  • Changes take effect immediately - you'll see your new plan features right away
  • Flexible management - upgrade, downgrade, or cancel whenever you need to
  • Secure payment process - all payments processed through PayPal
    • Available Subscription Plans
    Choose the plan that best fits your needs
    FeatureBronzeSilverGoldPlatinum
    DurationLifetime1 year5 years10 years
    BillingNoneAnnualOne-timeOne-time
    Authorised Representatives1121212
    Emergency Contacts1666
    Manage Subscription
    1

    Upgrading Your Subscription

    Upgrading gives you access to more features and higher limits for storing your will information.

    How to Upgrade:

    1. Go to Dashboard → Subscription
    2. Find the plan you want and click 'Upgrade to [Plan Name]'
    3. Review the plan details and pricing
    4. Click 'Continue' to proceed to PayPal
    5. Complete payment and return to see confirmation

    What Happens After Upgrade:

  • Immediate access to new plan features
  • All existing data preserved
  • Higher limits for contacts, representatives, etc.
  • New expiration date based on plan commitment period
    • 2

    Downgrading Your Subscription

    Downgrading moves you to a plan with lower limits. This might be useful if you don't need as many features or want to reduce costs.

    How to Downgrade:

    1. Navigate to Dashboard → Subscription
    2. Click 'Downgrade to [Plan Name]' for your desired lower tier
    3. Review the comparison between your current plan and new plan
    4. If over limits, remove excess items (the system will tell you what to remove)
    5. Click 'Confirm Downgrade' once you're within limits

    Important

    Before you can downgrade, the system checks if you're currently using more than the new plan allows. If you're over the limits, you must remove excess items first.
    3

    Cancelling Your Subscription

    Cancelling your subscription downgrades you to the free Bronze plan. Just like downgrading, the system checks if your usage fits within Bronze plan limits.

    How to Cancel:

    1. Go to Dashboard → Subscription
    2. Click 'Cancel Subscription'
    3. Review what happens when you cancel (downgrade to Bronze)
    4. If over Bronze limits, remove excess items first
    5. Click 'Yes, Cancel Plan' to confirm

    What Happens

    Your PayPal subscription is automatically cancelled, and you'll be downgraded to Bronze (Free). You won't be charged again, and all your data remains safe.
    Pro Rata Refund Policy
    Understand your refund eligibility when downgrading or cancelling

    1. Overview

    We strive to ensure our customers are fully satisfied with our products and services. If you choose to cancel a subscription or service before the end of the billing period, you may be eligible for a pro rata refund in accordance with the terms below.

    2. Eligibility for Pro Rata Refunds

    A pro rata refund may be granted when:

    • A prepaid subscription or service is canceled before its expiration date
    • The subscriber has unused time or unused service value remaining
    • The cancellation falls within any applicable minimum usage or notice requirements set forth in the service agreement

    3. Calculation Method

    Pro rata refunds are calculated based on the unused portion of your subscription or service. The calculation is as follows:

    Refund Amount = (Number of unused days ÷ Total days in billing cycle) × Total amount paid

    Any discounts or promotional credits applied at the time of purchase will be factored into the calculation.

    4. Non-Refundable Items

    Pro rata refunds do not apply to:

    • One-time fees (e.g., setup fees, activation fees)
    • Consumable or delivered goods
    • Services that have already been fully rendered
    • Promotional, trial, or discounted plans that specify "no refunds"

    5. Refund Processing Time

    Approved refunds will be processed within 5–10 business days and issued to the original payment method unless otherwise required by law.

    6. How to Request a Refund

    To request a pro rata refund, please contact our support team at info@theinternationalwillregistry.com with the following information:

    • Name
    • Account or order number
    • Reason for cancellation
    • Date you would like the cancellation to take effect

    7. Policy Changes

    We reserve the right to modify or update this Pro Rata Refund Policy at any time. Any changes will be posted on this page and will take effect immediately unless stated otherwise.

    Need Assistance?

    If you have questions about our refund policy or need assistance with a cancellation, please contact our support team.